Benefits of Support Packages

We all need a little help, and sometimes things may happen at the most inconvenient times possible.  That is why when we sell a Point of Sale System we recommend getting a support package as well.  There are numerous benefits of Support Packages and with over 15 years in the industry we understand just how vital your Point of Sale system is to your business.  This is why we focus on offering continual support throughout the life of your business, rather than just the initial sales process. 

Like any tool within your business, your POS system is more effective when you know how to use it to it’s full potential.  Along with support for breakdowns, our team can offer training sessions that can help you optimise your experience with the system and to streamline workflows so service is smooth and fast. 

With support packages available that are suited to small business all the way through to comprehensive 24/7 emergency support which can benefit venues within the club and bar scene. 

Premium Support 

Operating between the hours of 8am - 6pm Monday to Friday this support package offers a lot more features that are beneficial to business that trade longer and have a more complicated set up.

• 8am-6pm Support
• Priority Phone Support
• Priority Remote Support
• Priority Email Support
• Build Upgrades
• Access to Support Portal
• Video Training
• Onsite Support
• Back to Base Warranty
• Software Build Upgrades
• 2 x in House training sessions
• Preventative Maintenance
• Tyro Payments Support

24/7 Support 

Now this is the support package that is always recommended to those larger businesses who do a lot of trade outside of working business hours and businesses who are new to POS because there is menu, workflow and database assistance provided to help.  This package offers 24/7 emergency support, meaning if your till is preventing you from trading at 10pm at night, the support team are on call to help you get back up and running as quickly as possible.

• 24/7 Emergency Support
• Priority Remote Support
• Priority Phone Support
• Priority Email Support
• Build Upgrades
• Access to Support Portal
• Video Training
• Exchange and Warranty
• Software Build Upgrades
• Unlimited Training Sessions
• Preventative Maintenance
• Menu and Workflow Assistance
• Theft and Data Analysis
• Tyro Payments Support