Setting Up a Public Holiday Surcharge

On Public holidays some businesses will look to utilise a surcharge to help cover the higher costs of wages for their staff on this day. It is set as a percentage rate that is applied to all menu items.

From the ACCC site:
Restaurants, cafes and bistros that charge a surcharge on certain days do not need to provide a separate menu or price list or have a separate price column with the surcharge factored in. However, the menu must include the words “a surcharge of [percentage] applies on [the specified day or days]” and these words must be displayed at least as prominently as the most prominent price on the menu.
If the menu does not have prices listed, these words must be displayed in a way that is conspicuous and visible to a reader. These measures apply to pricing for both food and beverages.

When using a public holiday surcharge you are required to show the customer a sub-total plus the surcharge so they can see the breakdown within the total price.

Here is where you input the details for the surcharge you want to apply.

Amount - Enter in the amount as either a percentage (%) or dollar ($) value.

Label - Input a label that will then be displayed on the receipt as a description of the surcharge

Date - Select the date range that the surcharge will be applied to, you can look to start it just before your opening hours and then finish just a midnight the same day.

Day - Here you select the day or days the surcharge will be applied to which has to fall within the specified date.

Automatic surcharges are used per terminal to apply the surcharge during specific times. All of the POS terminals within your venue will have to be set up the exact same way if you want the changes to apply across all of your terminals. This particular type of surcharge still gets applied regardless of permissions for users and clerks and will also apply to all items within the sale.

Screen Shot step by step guide

From your Back Office menu navigate to Setup then go to POS terminals.

Select your POS terminal and hit Modify.

*You will need to do these steps for each individual POS terminal at your venue.

From this screen navigate to Automatic Surcharge.

Here is where you input the details for the surcharge you want to apply.

Amount - Enter in the amount as either a percentage (%) or dollar ($) value.

Label - Input a label that will then be displayed on the receipt as a description of the surcharge

Date - Select the date range that the surcharge will be applied to, you can look to start it just before your opening hours and then finish just a midnight the same day.

Setting Up a Public Holiday Surcharge

To set up your Surcharge please follow these steps:

Screen Shot step by step guide

From your Back Office menu navigate to Setup then go to POS terminals.

Select your POS terminal and hit Modify.

*You will need to do these steps for each individual POS terminal at your venue.

From this screen navigate to Automatic Surcharge.

Here is where you input the details for the surcharge you want to apply.

Amount - Enter in the amount as either a percentage (%) or dollar ($) value.

Label - Input a label that will then be displayed on the receipt as a description of the surcharge

Date - Select the date range that the surcharge will be applied to, you can look to start it just before your opening hours and then finish just a midnight the same day.

Day - Here you select the day or days the surcharge will be applied to which has to fall within the specified date.

The automatic surcharge will start when the clock ticks over to the specified time and will apply to all sales made within that time period.